Warranty

isense 10-Year Limited Warranty

isense warrants our mattress to the end user (hereinafter referred to as the “original purchaser”) against defects in bedding material or faulty workmanship (non-electrical) under normal use for a period of ten years limited warranty from the date of original purchase. This particular warranty extends to all isense mattresses purchased after February 1, 2019. The pump(s) and controls (electrical) within the isense mattress are covered for a period of three (3) years (limited) from the date of original purchase.  From that point, electrical components will be prorated from 3 years 1 day to year 10.  This warranty is only in relationship to isense mattress products.

During the warranty period of ten years, isense, at our determination, will repair or replace the warranted product or part due to a defect in bedding materials or workmanship under normal use and service, if it is returned to us as provided herein.  Any covered repairs or replacement parts will be at no cost to you and there will be no shipping costs associated with it.  Depending on the type of material, you may be required to provide a refundable deposit.  The deposit will be refunded back to the form of payment within 30 days upon receiving the replacement material.  If required for the mattress in full to be replaced, costs of shipping or pickup & delivery would be determined by isense

Warranty timeline is determined by the date of purchase.  No new warranty is provided with any product or any component part that is repaired or replaced under this warranty. If you receive replacement products or parts under this warranty but fail to return any replaced product or part to us as required, further warranty coverage will be suspended until such replaced product or part is returned.

isense reserves the right to substitute products or parts of comparable quality and value or, where permissible by law, to use or deliver refurbished electrical products or parts in the repair or replacement of any product or part that does not come into contact with the outer sleeping surface of the mattress under this limited warranty. If the warranted products or parts are no longer manufactured or available and no other products or parts of comparable quality and value are available, isense reserves the right, in its sole discretion, to satisfy its obligations hereunder by offering the prorated monetary value of the warranted product or part in the form of a one-time payment.

The limited warranty covers the following items during normal wear.  Deterioration causing the mattress to have a viable indentation greater than three quarters (0.75) of an inch, that is not associated with an indentation or sag which results from use of an improper or unsupportive foundation or adjustable bed base and any physical flaw in the mattress cover that causes the material to split or crack, despite normal usage and proper handling.

Because of this, isense encourages our customers to ensure their mattress is continuously supported by a firm, solid surface consisting of a proper non-spring foundation or an adjustable bed base.  You would want to ensure the foundation is sufficiently strong and stable so it can support the weight of the mattress and its occupants. Failure to use an appropriate foundation may void your warranty.  isense may ask for proof of or documentation of surface support to assist with the warranty claim.

All pump(s) and controls (electrical) aspects of the isense mattress are covered under a three (3) year limited warranty.  At three years (3) and 1-day, electrical components will be prorated up to ten (10) years from purchase date. The prorated amount will be as followed:

Mattress (Electrical) Component

0 - 3 Years

3 Years (+1 Day) - 8 Years

8 Years (+1 Day) - 10 Years

Remote

Repair or replace at no charge

isense will cover 50% of the suggested retail price - Customer pays other 50%

isense will cover 35% of the suggested retail price - Customer pays other 65%

Control Unit (Pump)

Repair or replace at no charge

isense will cover 50% of the suggested retail price - Customer pays other 50%

isense will cover 35% of the suggested retail price - Customer pays other 65%

Biometric Sensors

Repair or replace at no charge

isense will cover 50% of the suggested retail price - Customer pays other 50%

isense will cover 35% of the suggested retail price - Customer pays other 65%

 

For any prorated amount, the original purchaser would be required to pay in full for the replacement item and then upon shipping back the damaged item, the specific amount would be refunded back to their original form of payment.  Credit back can take up to 30 days based on when isense received back the damaged item(s).   

This warranty is limited to the repair or replacement of the defective electrical component at the option of isense and any damages for breach of warranty due to consequential losses to property other than the warranted component is expressly excluded. The pump(s), control(s) or sensor(s) must not have been tampered as this may void the limited warranty of these parts.  If the parts were deemed tampered, isense may deem the warranty void.

Our limited warranty does not cover: a normal increase/decrease in softness of the material; comfort preferences; damage from using an improper bed frame, foundation, or adjustable base; or damage to the mattress, including but not limited to, stains, burns, cuts, or tears.  If a mattress is deemed to be abused, mishandled, or used in any way that contributed to the defect in question, warranty coverage may be denied at isense’s sole discretion. Lastly, this warranty does not provide coverage and will become void if damage is caused by acts of nature or acts of God including but not limited to fire, flood or lightning damage or for damage caused by power surges.

The limited warranty is valid only for the original purchaser from the original purchase date of the original product purchased.  The original purchaser is one who purchases the product directly from www.myisense.com, an isense Comfort Control Specialist, or an isense authorized dealer.  If the purchase was not directly from isense, proof of purchase would be required to demonstrate that the purchaser is the original purchaser of the item.  Proof of purchase would need to have store name & location, purchase date, item of purchase, and original purchaser name.  To ensure coverage of the warranty, isense encourages the original purchaser to maintain their original receipt.

If you are not the original purchaser, you are unable to make a valid claim on the warranty and purchase the item “as is”/ “with all faults”.  Warranty claims are not able to be filed on floor models/display models at wholesale locations.

If you would need to file a warranty claim, you must contact a Comfort Control Specialist at 1-866-609-2572 between 8 AM – 5 PM CST Monday – Friday.  isense may ask for your assistance on obtaining additional information regarding your service needs including photo documentation necessary to file the warranty.  In addition, they may take certain steps to troubleshoot the product or part for which a claim is being made. These steps are essential to determining whether your warranty claim is covered and ensuring shipment of the correct replacement product or part. Products or parts returned to us without authorization from isense will be destroyed and no warranty claim will be honored, or credit or refund provided.

Our liability is limited to this written warranty. No other warranty is expressed or implied, nor does this warranty cover so called incidental or consequential damages.

Some states do not permit limitations on how long an implied warranty may last. Some states do not permit the exclusion or limitations of incidental or consequential damages, so either or both above limitations may not apply to you.

This warranty gives you specific legal rights and your rights may also vary from state to state.