From Our Factory to Your Home
Every iSense mattress is made to order at our factory in Springfield, Missouri, then shipped with care and delivered free across the continental U.S. We keep it simple, so you can focus on what matters most, better sleep.
Where We Ship
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Free Standard Shipping to the 48 contiguous U.S. states
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Hawaii or Alaska? Contact us for a custom shipping quote before placing your order
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International shipping is not currently available
When It Ships
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Mattresses & Adjustable Bases ship within 2 business days and arrive within 2 to 4 weeks
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Smart Products & Accessories ship within 2 business days
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We’ll send tracking information by email the moment your order ships
Mattress Delivery Options
You can choose the delivery method that works best for your home and your schedule.
Basic Delivery – Self Installation
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Your mattress is shipped to a local transport hub
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Delivery is scheduled to your first dry area (such as a front porch, lobby, or office)
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Mattress arrives compressed and rolled in a box
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Our mattresses are substantial, up to 145 lbs for a King, so we recommend having two people ready to move it
Premier Delivery – Installed by Service Provider
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Your mattress is delivered by a professional installation team
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We’ll contact you to schedule a convenient delivery window
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Includes in-home setup and removal of all packaging
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Please note: mattress removal is not currently available
Adjustable Bases
Adjustable bases follow the same delivery timeline as mattresses (2 to 4 weeks) and are shipped via specialized freight.
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Basic Delivery: Assembly required
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Premier Delivery: Includes professional installation
Smart Products & Accessories
Adjustable Pillows and other sleep accessories are shipped separately via standard carriers (UPS, FedEx, USPS). Most ship within 2 business days of your order.
Changing Your Order
Need to make a change? You have one business day after placing your order to update or modify it. Call us as soon as possible and we’ll take care of the rest.
Questions? We’re Here to Help
Whether you're wondering when your mattress will arrive or need help choosing a delivery option, our Comfort Control™ Specialists are available 7 days a week.
1-866-910-8605
customer.service@myisense.com
Chat with a Comfort Control™ Specialist