From Our Factory to Your Home
Every iSense mattress is made to order at our factory in Springfield, Missouri, then shipped with care and delivered free across the continental U.S. We keep it simple, so you can focus on what matters most, better sleep.
Where We Ship
- Free standard shipping to the 48 contiguous U.S. states
- Hawaii or Alaska? Contact us for a custom shipping quote before placing your order
- International shipping is not currently available
When It Ships
- Most Mattress & Adjustable Base orders are delivered within 2 to 4 weeks
- Smart Products & Accessories ship within 2 business days
- We'll send tracking information by email the moment your order ships
Mattress Delivery Options
You can choose the delivery method that works best for your home and your schedule. Someone 18 years or older must be present to receive and sign for your delivery.
Basic Delivery – Self Installation
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Your mattress is shipped to a local transport hub
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Delivery is scheduled to your first dry area (such as a front porch, lobby, or office)
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Your mattress arrives compressed and rolled in a box.
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Our mattresses are substantial, up to 145 lbs. for a King, so we recommend having two people ready to move it.
Premier Delivery – Installed by Service Provider
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Your mattress is delivered by a professional installation team
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We'll contact you to schedule a convenient delivery window
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Includes in-home setup and removal of all packaging
Adjustable Bases
Most Adjustable Bases follow the same 2 to 4 week delivery timeline as mattresses and are shipped via specialized freight.
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Basic Delivery: Assembly required
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Premier Delivery: Includes professional installation
Smart Products & Accessories
Accessories, including Adjustable Pillows, protectors, sheets, and other sleep products, ship separately from your mattress or adjustable base via standard carriers (UPS, FedEx, USPS). Most ship within 2 business days of your order.
BedJet products ship directly from the manufacturer and may arrive separately from the rest of your order. BedJet products are not eligible for in-home installation.
Packaging Notice
Your mattress is protected by multiple layers of packaging during transit. Minor cosmetic damage to the outer packaging does not necessarily indicate damage to the mattress inside.
If you have any concerns at the time of delivery, please notify the delivery team before refusing the shipment so the mattress can be inspected.
Preparing for Delivery
To help ensure a smooth delivery and installation, please prepare your space before your scheduled appointment:
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Have the room cleared and ready for installation.
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Make sure there is a clear path to the room.
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Secure pets during the delivery window.
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Have someone 18 years or older present to receive and sign for the delivery.
For safety and liability reasons, our delivery team is unable to move existing furniture, relocate an old mattress to another room or garage, or clear and prepare the room prior to installation.
Optional Mattress Removal
Mattress removal is available upon request for an additional charge and is separate from your delivery and installation service. Because removal is scheduled independently, it may take place on a different day or at a different time than your mattress delivery.
Changing Your Order
Need to make a change? Order changes can generally be made within one business day of placing your order, before production begins. Call us as soon as possible, and we'll help with any available updates.
