iSense 10-Year Full Warranty
iSense warrants our mattress to the end user (hereinafter referred to as the “original purchaser”) against defects in bedding material, workmanship (including electrical components), or faulty construction under normal use for a period of ten (10) years full warranty from the date of original purchase. This warranty applies to all iSense mattresses purchased after February 1, 2019. The pump(s), controls, and electrical components within the iSense mattress are fully covered for the entire 10-year period under this full warranty. This warranty applies only to iSense mattress products.
During the warranty period of ten years, iSense, at our determination, will repair or replace the warranted product or part due to a defect in materials or workmanship under normal use and service, if it is returned to us as provided herein. Any covered repairs or replacement parts will be at no cost to you, including any shipping costs. Depending on the type of material, you may be required to provide a refundable deposit. The deposit will be refunded back to the form of payment within 30 days upon receiving the replacement material. If required for the mattress in full to be replaced, iSense will cover the cost of shipping or pickup & delivery.
Warranty timeline is determined by the date of purchase. No new warranty is provided with any product or any component part that is repaired or replaced under this warranty. If you receive replacement products or parts under this warranty but fail to return any replaced product or part to us as required, further warranty coverage will be suspended until such replaced product or part is returned.
iSense reserves the right to substitute products or parts of comparable quality and value or, where permissible by law, to use or deliver new or refurbished electrical products or parts in the repair or replacement of any product or part that does not come into contact with the outer sleeping surface of the mattress under this full warranty. If the warranted products or parts are no longer manufactured or available and no other products or parts of comparable quality and value are available, iSense reserves the right, in its sole discretion, to satisfy its obligations hereunder by offering a monetary value of the warranted product or part in the form of a one-time payment.
The full warranty covers the following items during normal wear: deterioration causing the mattress to have a viable indentation greater than three quarters (0.75) of an inch, that is not associated with an indentation or sag which results from use of an improper or unsupportive foundation or adjustable bed base, and any physical flaw in the mattress cover that causes the material to split or crack, despite normal usage and proper handling. It also covers the malfunction or failure of electrical components (pumps, controls, remotes, sensors) due to workmanship or material defects.
Because of this, iSense encourages our customers to ensure their mattress is continuously supported by a firm, solid surface consisting of a proper non-spring foundation or an adjustable bed base. You would want to ensure the foundation is sufficiently strong and stable so it can support the weight of the mattress and its occupants. Failure to use an appropriate foundation may void your warranty.
A proper bed frame must provide sturdy support for both the mattress and foundation; including a center support and having at least 5–6 legs for queen, king, and cal king and 4 leg support for twin and full mattresses. For queen, king, and cal king slatted style bed frames, it is incumbent upon purchaser to ensure that the frame utilized offers ample structural support for the mattress and foundation in view of that particular slatted style frame. Failure to have a proper bed frame may invalidate the warranty. The use of a bed frame is important for the life and protection of your sleep system. Neither mattresses, individually, nor sleep systems (mattress and foundation combination) are intended to sit/lay flat on the floor or on a waterbed frame or platform of untreated wood or untreated wood covered with fabric. iSense may ask for proof of or documentation of surface support to assist with the warranty claim.
All pump(s), controls, remote(s), and biometric sensors within the iSense mattress are covered in full for the entire ten (10) year period from the purchase date. There is no proration schedule. If any of these components are found to be defective, they will be repaired or replaced at no cost to the original purchaser, including shipping.
If any part is determined to have been tampered with or modified, iSense may deem the warranty void for that component.
This warranty is limited to the repair or replacement of the defective component at the discretion of iSense. Any damages for breach of warranty due to consequential losses to property other than the warranted component are expressly excluded.
This warranty does not cover: normal increase or decrease in softness of the material; comfort preferences; damage from using an improper bed frame, foundation, or adjustable base; or damage to the mattress, including but not limited to, stains, burns, cuts, or tears. If a mattress is deemed to be abused, mishandled, or used in any way that contributed to the defect in question, warranty coverage may be denied at iSense’s sole discretion. This warranty does not provide coverage and will become void if damage is caused by acts of nature or acts of God including but not limited to fire, flood, or lightning damage, or for damage caused by power surges.
This full warranty is valid only for the original purchaser from the original purchase date of the original product purchased. The original purchaser is one who purchases the product directly from www.myisense.com, an iSense Comfort Control Specialist, or an iSense authorized dealer. If the purchase was not directly from iSense, proof of purchase would be required to demonstrate that the purchaser is the original purchaser of the item. Proof of purchase would need to have store name & location, purchase date, item of purchase, and original purchaser name. To ensure coverage of the warranty, iSense encourages the original purchaser to maintain their original receipt.
If you are not the original purchaser, you are unable to make a valid claim on the warranty and purchase the item “as is”/ “with all faults.” Warranty claims are not able to be filed on floor models or display models at wholesale locations.
If you would need to file a warranty claim, you must contact a Comfort Control Specialist at 1-866-910-8605 between 8 AM – 5 PM CST Monday – Friday. iSense may ask for your assistance on obtaining additional information regarding your service needs including photo documentation necessary to file the warranty. In addition, they may take certain steps to troubleshoot the product or part for which a claim is being made. These steps are essential to determining whether your warranty claim is covered and ensuring shipment of the correct replacement product or part. Products or parts returned to us without authorization from iSense will be destroyed and no warranty claim will be honored, or credit or refund provided.
Our liability is limited to this written warranty. No other warranty is expressed or implied, nor does this warranty cover incidental or consequential damages.
Some states do not permit limitations on how long an implied warranty may last. Some states do not permit the exclusion or limitations of incidental or consequential damages, so either or both above limitations may not apply to you.
This warranty gives you specific legal rights and your rights may also vary from state to state.
