Shipping & Returns
Standard shipping to the contiguous 48 states is free. Additional shipping and handling fees will be added to shipments delivered to Hawaii & Alaska. Please contact us to receive a quote, prior to placing your order. Once your order ships, tracking information will be emailed to you the day of shipment.
Mattresses and Adjustable Bases
If you live in the contiguous 48 states your order will be shipped via standard freight within 3 to 5 business days from when your order is placed, unless otherwise noted.
Your new isense mattress is delivered one of two ways. You can choose the method you prefer when you are checking out of the shopping cart1. Free UPS – Self Installation
Your mattress will be dispatched from our facility within 3-5 days via UPS Ground or similar carrier. It will be compressed and rolled for ease of handling. This method will require self-installation. You can follow the instructions provided with your isense mattress. Transit time to most locations across the USA is typically 3-5 days.
*In the event you purchase a matching Adjustable Base, your base will be shipped separately via a common carrier with curbside delivery.
2. White Glove – Installed by service provider
If you select the White Glove Delivery & Installation option at check-out, your order is shipped to our local White Glove Service Provider in your area. They will contact you to make an appointment to install your order. The installers will arrive at a mutually agreed time, install your mattress, provide operating instructions, and clear away packaging materials.
Please notify us should you need your old mattress removed following your White Glove Delivery & Installation.
You should expect around 3-5 days for your order to be completed and dispatched, another 3-5 days transit time to reach the White Glove Service Providers facility, followed by a call to schedule your installation at your convenience.
All smart bedroom products, Smart Adjustable Pillow and Classic Adjustable Pillow will be shipped via common carrier within 48 hours of your order being placed.
RETURNS AND EXCHANGES
Mattresses and Classic Adjustable Pillows
180-Night Risk Free Trial Terms:
We believe your body needs time to adjust to its new sleep system, that’s why we give you up to 180 nights for you to experience your isense mattress or pillow with the comfort of knowing you can return the product at no risk or cost to you. All we ask is that you give it 45 nights before initiating a return. If you choose to return the mattress or pillow after 45 nights and before 180 nights, you need only contact one of our Comfort Control™ Specialists on 1-866-609-2572 who will step you through the process. Your trial date starts on the date you receive your mattress.
*Note: This does not include Adjustable Base purchases or Premium Platform Bases
- Contact a Comfort Control™ Specialist at 1-866-609-2572 or email us at firstname.lastname@example.org to initiate a return.
- A return merchandise authorization (RMA) will be completed, and a reference number will be provided.
- Our Comfort Control Specialist will issue you with a shipping label so you can return the electrical items such as the pump(s), remote(s) and sensor(s).
- isense will organize for your mattress to be collected.
- Once the mattress is collected and you have mailed the electrical components back to isense, a full credit will be initiated.
All returns processed before day 45 of sleep trial will result in a mandatory 25% restocking fee. Total estimated time to receive a refund is up to 10 business day once product is received and inspected. If any of the components appear damaged, you will be responsible for the retail cost of replacement for each component that is deemed damaged. Evidence of damaged component(s) will be kept on your sales order.
Once your order is shipped, orders cancelled or refused after shipping, will be credited with a refund, minus the freight cost to ship both ways and a 25% restocking fee.
Risk free trial not available on Showroom Floor Models, Closeouts items, Accessories, Premium Platform bases and Adjustable Bed Bases and are Non-Returnable.
Our 180-night risk free trial period is available on our Classic Adjustable Pillow, Smart Adjustable Pillow, Foam Mattress, and Hybrid Mattress. There are no return shipping fees for mattresses included in our 180-Night Risk Free Trial.
SMART BEDROOM PRODUCTS, ADJUSTABLE BASES AND ACCESSORIES
Given the personal nature of these products, we accept returns only if the item is damaged upon delivery or if there is a product defect, (In which a replacement product will be sent at no charge). Each of our products carries a warranty to protect your investment.