Shipping & Returns
Tracking information will be made available to you upon shipment of your order. You will be emailed your tracking numbers within a few days of your order shipping. A minimum handling fee will be added to shipments delivered to Hawaii & Alaska. Additional charges may apply due to the size and weight of the product(s) you order, please contact us to receive a quote.
Mattresses and Adjustable Bases
If you live in the continental 48 states your order will be shipped via a standard freight truck within 7 to 10 business days from when your order is placed, unless otherwise noted.
For White Glove services please allow for an additional 3 to 5 days for delivery and setup. Fast Free Shipping is available on all mattress set orders. If your order was placed over the weekend, it will be set up for shipping on the following Monday. Please allow 3 to 5 days for tracking numbers to become available for most common-sized mattresses. Most common-sized mattress shipments will arrive in 7 to 10 business days.
If your order includes a FlexHead™ mattress, adjustable bed base, and/or White Glove services, your order will take 12 to 24 days to be delivered. Thank you for your patience!
All of our smart bedroom products, accessories, and Classic Adjustable Pillow will be shipped via common carrier within 48 hours of your order being placed.
RETURNS AND EXCHANGES
Mattresses and Classic Adjustable Pillow
180-Night Risk Free Trial Terms:
We believe a full 180-nights is needed for your body to adjust to its new sleep support system. *Note: This does not include any Adjustable Base purchased. Please contact a Comfort Control™ Specialist at 1-888-753-3706 if you are not completely satisfied with the overall comfort of your purchase during any part of the 180-night risk free trial. You will need to sleep on the bed for at least 45 nights to qualify. We will do our best to supply you with the best night’s sleep you can receive. On rare occasions, sometimes the air chambers functionality isn’t enough, so our comfort exchange policy allows for you to exchange components of your mattress to help accommodate for a plush or firmer feel. Your trial date starts on the date you receive your mattress.
A $200 handling fee will be added to orders shipped back to us from Hawaii & Alaska.
If during your first 45 nights your pump isn’t functioning properly, the remotes are not reading numbers correctly, you feel sagging or any other defective issues with the product not working properly, please call us to let us know. Any defective component that is replaced under our 10-year warranty will be extended and reset to the date you received the replacement components.
You must keep the product for 45 days before any return can be issued or approved. A return merchandise authorization (RMA) must be filled out, and signed, prior to the end of your trial period (days 46-180). Failure to send us a filled out and signed RMA may result in a forfeit of your ability to return your mattress.
Once your product is picked up from your location, it may take up to two weeks for our warehouse to receive the product. It may take up to 15 days for isense to inspect the product for any wear and tear or damages that may have occurred during your possession of the product. Once the product is inspected, it may take up to an additional 30 days for you credit to be applied to your credit card, financing, or by check. Credits or charges due will be issued to the original form of payment.
All returns processed before day 45 of sleep trial will result in a mandatory 25% restocking fee. Total estimated time to receive a refund is 30-45 days, from date RMA is approved. All beds and components must be returned in like-new condition. This means absolutely no hair, blemishes, holes, stains, odors (such as cigarettes and cigar), scratches (on the remote-control face and/or pump encasement) to qualify for a full refund or exchange. If any of the components appear damaged you will be responsible for the retail cost of replacement for each component that is damaged, for every damaged component we will keep evidence on your purchase order.
Adjustable frames, bedding, and accessories are not included within the 180-night risk free trial.
Orders cancelled or refused after shipping will be credited a refund minus the freight cost to ship both ways and a 25% restocking fee.
Risk free trial not available on the Showroom Floor Models, Accessories, and Adjustable Bed Bases are Non-Returnable.
Accessory items do not qualify for 180-night risk free trial; such as adjustable bed bases, bases, metal bases, accessories, mattress protectors, bedding, frames, sheets, air chamber sets, pump and controller sets.
Our 180-night risk free trial period is available on our Classic Adjustable Pillow, Foam Mattress, and Hybrid Mattresses. There are no return shipping fees for mattresses included in our 180-Night Risk Free Trial. You must use product for the first 45 days. We recommend that you keep your original boxes in the event you wish to return your mattress. If you need to purchase boxes from isense you will be responsible for box costs and shipping to your address, shipping rates will vary, please call for a quote.
In order to ship back your mattress, you must disassemble your mattress and ship back in multiple boxes, depending on the size of your mattress. Twin XL sized mattress can be shipped back with a maximum of three boxes. Queen, King, California King, Flex-Head King, Flex-Head California King sized mattresses can be shipped back with a maximum of four boxes. Dual King sized mattresses can be shipped with a maximum of five boxes. If you ship back more than allowed number of boxes, you will be required to pay additional shipping fees for the additional boxes, these fees will be subtracted from your total eligible refund. All returns processed before day 45 of sleep trial will result in a mandatory 25% restocking fee.
Any extra coupon or added discounts to a mattress that is on sale will cancel your risk-free trial eligibility.
No returns are accepted after 180-day trial period. Trial period starts on date of mattress delivery.
SMART BEDROOM PRODUCTS, ADJUSTABLE BASE AND ACCESSORIES
Given the personal nature of these products, we accept returns only if the item is damaged upon delivery or if there is a product defect, (In which a replacement product will be sent at no charge). Each of our products carries a warranty to protect your investment.
RETAIL STORE PURCHASES
If you bought your isense product from a retail store that carries our products, your purchase is subject to the return and exchange policies of that retailer.