FAQs

We're thrilled to announce the grand opening of our very first retail store in our hometown of Springfield, Missouri. Springfield isn't just where our story began—it's where every iSense mattress is crafted and shipped.

As the company continues to grow its presence both nationally and internationally, this store represents the first of many locations planned across the country.

We're excited to bring the incredible comfort and life-changing sleep of iSense mattresses to a city near you.

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The mattress you are sleeping on now most likely doesn’t allow you to modify how firm or soft it is. Your Comfort Control™ mattress offers unique support, tailored to you. As you control your comfort and find your ideal setting, you will feel the mattress contouring to your body shape, reducing pressure points, and providing support where you need it.

Watch the video for a comprehensive overview of how the isense mattress compares to Sleep Number!

A Comfort Control™ mattress gives each sleeper the ability to change the firmness of their mattress to find the right level of comfort to suit your individual needs. For example, you might like a little extra softness after a tough workout, or a slightly firmer mattress following a back injury or weight loss. Change the comfort of your mattress at the touch of the remote or by downloading the myisense app.

It can take up to two weeks for your body to adjust to changes in your mattress, so we recommend you give your body time in between modifications. Try to keep changes small, no more than 10-20% in either direction, and give yourself at least three nights in between changes until you find what works for you.

We believe you will see an improvement in your sleep, but if you don’t, please contact one of our Comfort Control™ Specialists to provide assistance with adjusting your Comfort Control™ mattress.

The mattress you are sleeping on now most likely doesn’t allow you to modify how firm or soft it is. Your Comfort Control™ mattress offers unique support, tailored to you. As you control your comfort and find your ideal setting, you will feel the mattress contouring to your body shape, reducing pressure points, and providing support where you need it.

Comfort Control™ mattresses are available in the following sizes: Twin XL, Queen, King, King FlexHead™, King Split, California King and California King FlexHead™.

With the Comfort Control™ mattress, you can adjust the firmness on each side of the bed by using theisenseapp or the provided remote. A few simple adjustments can make it softer or firmer for a good night’s sleep. No need to call someone to assist you each time you need to make an adjustment for your comfort.

To maintain the quality of your mattresses’ premium cover, spot clean only. Putting your mattress outer cover in a washing machine could cause damage. We recommend using a mattress protector to keep your mattress looking its best!

Unless you share this information with a Comfort Control™ Specialist, we will not be monitoring and/or accessing your sleep data in the app.

The iSense app is compatible with smart phones on iOS 7 or later and Android 4.3 or later.

Sleep tracking is included with every Hybrid Premier mattress and available as an optional feature on the Classic for an additional charge. The sleep tracking data is accessible through the iSense App when the sleep tracking sensor is added. The Elite Adjustable Base can be purchased separately or as part of the iSense solution.

If you decide to cancel your order for any reason, you must notify a Comfort Control™ Specialist within 24 hours from the time and date of purchase. If you wish to cancel, please email customer.service@myisense.com or call 1-866-910-8605.

iSense wants you to feel confident in your mattress purchase, so we offer a full warranty, covering the original purchaser for ten (10) years from the date of purchase, protecting against defects in non-electrical bedding material or faulty workmanship under normal use. Electrical components, including the air pump and controls within the Comfort Control™ mattresses are covered under a full warranty for a period of ten (10) years from the date of original purchase. From that point, electrical components would be prorated from 10 years 1 day.

To qualify for tax-exempt status, documentation from a licensed healthcare provider must be provided before your order is placed.

If you believe your purchase qualifies, please contact an iSense Associate via chat or phone (866) 910-8605 and provide the required documentation when requesting your quote. Once approved, any applicable tax-exempt status will be applied before your purchase is completed.

Please note that tax-exempt status cannot be applied retroactively. Documentation submitted after an order has been placed may not qualify for a refund of previously collected sales tax.

The accessible inner pocket contains the cross-cut memory foam fill that can be removed or added back at any time so you can control your comfort. Just unzip the inner pocket and make your pillow as lofty or as flat as you like. Store any foam you remove from the pillow in the container the pillow arrived in, just in case you want to increase your pillow's height later. Use your sleep tracking data from your Comfort Control™ mattress to optimize your pillow height so you can improve your sleep quality.

The FlexiCool Adjustable Pillow is delivered at high loft, but if you would like your pillow to be extra firm, or if you've lost your foam supply, you can order more by calling a Comfort Control™ Specialist at 1-866-910-8605.

We recommend you spot clean your pillow.

As you’re trying out your new iSense adjustable mattress or Classic Adjustable Pillow, keep in mind that your body needs at least 45 nights to adjust to its new sleep support system. If you’re not completely satisfied with the overall comfort during any part of the 180-night risk free trial, contact our Comfort Control™ Specialists at customer.service@myisense.com or 1-866-910-8605 for assistance. Your trial date starts the date you receive your mattress.

We want to make it as convenient as possible for you to become an iSense sleeper, so we’ve partnered with Affirm to offer flexible financing options on purchases $1,000 and above. You can Prequalify for financing or simply apply for Affirm Financing during the checkout process. Approvals are at the discretion of Affirm.

Your rate can be as low as 0% based on credit, and is subject to an eligibility check. Payment options through Affirm are provided by these lending partners:affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required.

Once a product has shipped, you'll receive a tracking number via email. Please keep in mind that delivery may take longer during/after holidays or severe weather conditions. We recommend keeping a close eye on your order's tracking numbers. That said, we'll do everything in our power to get your order to you as soon as possible! If you're having trouble with your tracking information, please don't hesitate to reach out to our team of Comfort Control™ Specialists by calling 1-866-910-8605.

If you decide that your iSense mattress or pillow isn’t right for you after the initial 45 night settling in period and before the 180 night trial period expires, we're happy to help troubleshoot at any time or initiate the return process within the return window. Please contact us at 1-866-910-8605 to initiate your return. We'll work with you to arrange a pickup through a local charity or recycling partner and refund you in full.

Refunds will be credited back to your account within 30 days.

When you purchase a mattress from iSense, you have several delivery options available to you.

FREE STANDARD RESIDENTIAL
Order your mattress today and you’ll receive it delivered to your front door within 2 to 4 weeks. Setup instructions are included and our Comfort Control™ Specialists are here to help with any questions you might have.

IN-HOME DELIVERY & INSTALLATION
In-home delivery and set-up of your mattress and base and removal and of all packaging materials. With this option, the local delivery agent will call you to schedule a four-hour time frame for delivery.

To help protect your mattress during a move, we recommend placing your iSense mattress in a mattress bag and securing it tightly with tape around the middle of the mattress. This helps keep the internal Comfort Control™ components properly positioned during transport.

For best results, always move and store your iSense mattress flat. We do not recommend moving or storing the mattress on its side or in an upright position for extended periods.

Storing the mattress upright can cause internal components to shift, which may affect performance and could result in damage that is not covered under warranty.

If you have questions about moving your mattress, please contact our Customer Care team before transporting it.